Terms & Conditions

This website, www.katemoyanaturopathy.co.nz is owned and operated by Kate Dalliessi as kate-moya naturopathy. If you have any questions or need further information, please contact Kate Dalliessi - katemoya.naturopathy@gmail.com

This document sets out the Terms and Conditions you need to be aware of when using this website. kate-moya naturopathy cares about making sure you know where you stand. When you visit this website, use our services, book a consultation, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you are under 18, you agree that you are here with your parent or guardian’s full knowledge and permission and that they are responsible for any purchases made on your behalf. All products and services advertised on this website are offered in compliance with New Zealand customer law.

GENERAL DISCLAIMER

On this website, you will find blog posts, and virtual classes about health and wellbeing. This information is provided solely for information purposes only, as part of my mission for naturopathic knowledge to be available and accessible to everyone.

MY RIGHTS & RESPONSIBILITIES

I take care to provide valuable, accurate information, but I cannot be held responsible for the use you make of that information.

• Please be aware that the generalized health information I provide is not a substitute for specialist advice tailored to your individual circumstances.

• There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services.

• Any testimonials and promised results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results. This is because, while naturopathic care is based on scientific evidence, there are variables between clients and everyone responds to treatments differently.

• I do not accept any liability for any injury, loss or damage incurred by use of or reliance on the information provided on this website or provided during my consultations. By using this website, purchasing my products and booking consultations with me you accept I cannot be held legally liable, and cannot be sued for any damages.

• I may modify this information provided on this website at any time, including altering or deleting it without notice.

• Every effort is made to keep the website up and running smoothly. However, I take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond my control.

VISITOR RESPONSIBILITIES

While I’ve put a lot of time and energy into creating website content which is broadly applicable for many people, you need to use your common sense and take responsibility for your own health, safety and well being.

• Always talk to your health care professional before significantly changing your diet, especially if you have known allergies, food intolerance’s, or specific medical conditions.

• All content on this website is created and published for informational purposes only. It is not intended to be a substitute for professional medical advice and should not be relied on as health or personal advice, especially if you have a diagnosed medical condition.

• Always seek the guidance of your Naturopath or other qualified health professional with any questions you may have regarding your health.

• You are welcome to book in with me for a consultation if you would like more personalised advice about your specific circumstances.

DOWNLOADS

The downloads provided on this website are created with the intention of increasing the accessibility of Naturopathic knowledge in order to empower individuals to make healthier choices. I do not take responsibility for viruses or any other damage which might occur as a result of downloading material from kate-moya naturopathy

INTELLECTUAL PROPERTY

The content of this website is protected by copyright. No portion of this website may be copied, replicated or sold in any form without my written consent. I am happy for you to share my content via social media sites, but you must provide a link back to my website and clearly credit me by name in the post.

REFERRALS

As a Naturopath, I am dedicated to enhancing your whole health and well being. However, there are times when the services you need for healing are outside of my scope of practice. In these cases, I will refer you to a suitable practitioner, such as a GP, counsellor, psychologist, physiotherapist or osteopath.

SUITABILITY

My naturopathic services are for people who are interested in improving their health and are motivated to make changes to their lifestyle and diet. I work with clients to make small, incremental and sustainable changes to their diet and lifestyle, and we can move as slowly as the client likes. But if you are not ready for change, or have significant emotional challenges which are affecting your ability to enact change, I am happy to help you identify and accept this is where you are at and recommend another practitioner who can help you work through this.

YOUR RESPONSIBILITY

I will always strive to provide you with the best naturopathic care possible. However, if you do not provide me with accurate information about your health, I may not be able to offer you the most appropriate treatment for your condition and therefore you may not see the results you desire. You must provide me with full and accurate information about your diagnosed medical conditions, medications or supplements, known allergies and intolerances, so I can ensure safety of treatment and check for pharmacological interactions with any herbs or nutrients I prescribe.

BUSINESS POLICIES

kate-moya naturopathy recognises and follows the requirements New Zealand Privacy Act (2020). The Privacy and Confidentiality Policy ensures security and safety of all personal details of clients in clinic, and online. Breaches of Privacy will not be accepted by this business. Client information and data will be not be shared, discussed or acknowledged outside of consultations, and all online information will be protected. Information is only to be accessed by Kate Dalliessi.

PAYMENT TERMS

All prices are quoted in New Zealand ($NZD) and all transactions are processed in New Zealand ($NZD).

FORMS OF PAYMENT

Payments are to be made at the end of every consultation via invoicing.

RETURNS POLICY - PACKAGES

kate-moya naturopathy does not provide refunds for any packages that have been purchased and not used. Packages that have been purchased are valid for 12 months. Any packages that are not used within the 12 month period will need to be re-purchased at the full price if desired.

CHANGE OF MIND

Payment is required via invoice at the end of every consultation. There is no refund for change of mind, but if you are unhappy with the consultation or it has not met your expectations, then please contact me to discuss.

CONSUMER GUARANTEES

CANCELLATION POLICY

kate-moya naturopathy has a strict cancellation policy. Cancellation of consultation, workshop or event requires 24 hours notice. Cancellations or failure to attend which are received within 24 hours of the scheduled consultation or event, will incur 100% of the total fee. If unforeseen circumstances arise, and the practitioner is unable to proceed with the appointment, a full refund or rescheduling will be offered.

This policy is in place to ensure consistency in booking processes. As we strongly value your time, we appreciate a mutual value for our time and the time of other clients.

APPOINTMENT CHANGES

Re-scheduling appointments require a minimum of 24 hours notice to avoid a cancellation fee.

INTAKE FORMS

An intake form will need to be completed at the time of booking. kate-moya naturopathy kindly requests the client complete the form not later than 24 hours before the scheduled consultation. If the intake form is not received prior to the scheduled appointment, it will need to be completed during your appointment. This will result in loss of consultation time. Regular initial consultation procedures will continue, although additional time will not be offered to compensate for lost time. The full consultation fee will still be charged, and further consultations may be required to gather any information missed. Access to the initial consultation intake form can be found on a link in your booking confirmation email.

ALLERGIC REACTION

It is your responsibility to notify me of any allergies, intolerance’s or reactions you have experienced previously prior to the initial consultation. If you experience an unexpected allergic reaction to a product I have prescribed, you must notify me as soon as possible. If you are experiencing life threatening symptoms (e.g. anaphylaxis) you must call 111 immediately.

SPECIFIC TERMS OF SALE

Any products prescribed are for you and you alone. You must not give any of your prescribed products to family members or friends. I encourage all individuals to seek advice from a qualified health professional prior to any self-prescription to ensure safety and efficacy.

LIABILITY

kate-moya naturopathy holds absolutely no liability for any outcomes you may take after reading their blogs or attending ‘Body Talk’ classes. They are general in nature, and do not intend for you to make any health action without seeking the consultation of your health professional. They do not mean you have a working relationship with kate-moya naturopathy.